TOPFAQ

FAQ

The frequently asked questions about Office Robot/WinDirector.
Please use checkbox selections for custom search. For more technical issues, please refer to the files below.
*This page is translated from Japanese FAQ, so the entries which do not relate to OfficeRobot, are blank.

FAQ for Office Robot (Technical inquiries) 2018/09


FAQ for WinDirector 2018/06


Country

  • In which countries can we sell Office Robot?

    Our local corporations are supporting Office Robot sales in countries outside of Japan. Please contact us for more details.

  • Which countries/regions are offering local supports?

    Currently we have sales partners in 10 countries/regions mainly in APAC including Japan. We are planning to increase the courtiers/regions. Please contact us for more details. Distributors List

  • What is the difference between Japanese version and English version in creating scenario.

    The product name of English version WinActor is Office Robot. The displays and views are all in English. However, its functions are the same with that of WinActor, so you will find no difference in creating a scenario.

  • Can we use Office Robot in Japan?

    You can also use Office Robot within Japan. Please note that we only support those who are using it in English OS.

  • In which countries can we use WinActor?

    Please directly contact our distributors for more information. Or, please contact us using online inquiry form

     

Language

  • Can I have manuals written in English?

    Yes, all the manuals are provided in English. They are enclosed in the package tool of Office Robot.

  • Is there a Chinese version (Office Robot)?

    The Chinese version was released in September 2018.

    Please directly contact our distributors or send us your inquiry using the online inquiry form for more information.

  • Can we use scenarios created with WinActor (Japanese version) to run Office Robot (English version)?

    Basically it is supposed to work somehow. However, characters written in Japanese will be garbled showing “□□□”, so the contents of scenario and message can not be read. Also, if variable name is written in Japanese, it may not appropriately run as it is garbled and unrecognizable.
    Given the conditions above, we do not recommend you not to reuse scenarios written in Japanese to run Office Robot.

  • Is it possible to access to servers installed in Japan and control Office Robot/WinActor from outside of Japan?

    If you have an approval for export, it is possible.

  • How much is the unit price of the English version? (Full function edition/Replay function edition)

    Price equivalent to the Japanese version WinActor is recommended.
    However, the fixed price differs for each country, so our local partners (distributors) will inform you of the details.

License

  • Where can I find my license type, “Professional edition” or “Agent option”?

    You can find your license type in “License Information” in the folder “Office Robot Delivery Notes”. Please refer to “1) Office Robot License” for your license type. 

     

  • Can I change the version from Japanese to English after purchasing a full function license?

    We are afraid that you cannot change the version once a license is activated. Japanese version and English version are different products.

    You need to select the either version during purchase.

  • Is Office Robot license HW-based, user-based or core-based?

    For Client version, it is HW-based. For Server version, it is user profile-based.

  • How do you share bug information and recovery files with users?

    Including version upgrade information, the relevant information and its communication means will be shared through our distributors.

  • Do I need to update scenario license when I update Office Robot license?

    There is no expiration date for scenarios created in full-function version (professional edition).  You can delete the expiration date given to scenarios created in evaluation license in full-function version (professional edition).

  • Please let me know the procedure when a PC (Office Robot installed) got damaged or missing?

    When your PC (Office Robot installed) got damaged or missing, you can not do a series of required procedure (retreiving product ID, license clear, etc.) for changing your PC for Office Robot.
    Please contact the service desk and explain the situation for further procedures.

  • I have more than one Windows user accounts for a single PC. How many license do I need to use Office Robot?

    You can use Office Robot with one license per PC.

Operating Environment

  • Are there any limitations of PC resolution for running Office Robot?

    Setting “1024 X 768” or higher should be no problem.

  • Can I install Office Robot in a server OS?

    Office Robot version 4.3.0 or after versions can be installed in Server OS.
    As of January 2018, Office Robot is compatible with windows server 2016.

  • Can I use Office Robot under an environment where a thin client terminal is applied?

    If it is a client-independent server environment, you can use Office Robot in the same way as you use it on a PC.

  • Are there any operational differences between 64bit and 32bit under the same OS?

    There is no operational difference between 64bit and 32bit.

Support

  • Are local supports available?

    Please directly contact our local partners (distributors) for the details.

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